Last updated: August 2026
Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled — you're welcome to return it after delivery under our return policy below.
To cancel an order, contact us as soon as possible at shop@cartadda.com or WhatsApp +91 96537 66408 with your order details.
If your order has a size, fit, or quality issue, please contact us within 2 days of delivery with photos of the product. We'll arrange a return pickup or exchange where possible. Items must be unused, unwashed, and returned with original tags and packaging.
We're unable to accept returns for reasons of personal preference (e.g. change of mind on colour/style) once the product has been used, washed, or altered. Custom or made-to-order pieces are not eligible for return unless defective.
Once a returned item is received and inspected, approved refunds are processed back to your original payment method via Razorpay within 5–7 business days.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos — we'll arrange a free replacement or full refund.
For cancellations, returns or refund status, reach us at shop@cartadda.com.