Last updated: September 2026
Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled — you're welcome to return it after delivery under our return policy below.
To cancel an order, contact us as soon as possible at shop@cartadda.com or WhatsApp +91 96537 66408 with your order details.
You can request a return within 7 days of delivery if the item has a size, fit, or quality issue, or if it isn't what was described on the product page. Contact us with your order number and photos of the product, and we'll arrange a return pickup or an exchange where possible.
Items must be unused, unwashed, and returned with their original tags and packaging.
Returns are free. CartAdda covers the return shipping cost on every approved return — you will not be charged a pickup, restocking or handling fee.
We're unable to accept returns once a product has been used, washed, or altered. For hygiene reasons, pierced earrings and opened perfume bottles can only be returned if they arrive damaged or defective. Custom or made-to-order pieces are not eligible for return unless defective.
Once a returned item reaches us and passes inspection, your refund is issued to the original payment method via Razorpay within 5–7 business days. The full amount you paid for the item is refunded — since shipping was free, there is nothing deducted. Your bank or card issuer may take a few additional days to show the credit.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos — we'll arrange a free replacement or a full refund, whichever you prefer.
Email shop@cartadda.com or WhatsApp +91 96537 66408 with your order number and photos. Please don't post anything back before we confirm — we'll send you the return instructions and pickup details.
CartAdda — KhatooTech
Near Riddhi Siddhi Circle, Shri Hans Marg<br>Mohan Nagar, Triveni Nagar<br>Jaipur<br>Rajasthan 302018<br>India
Mon–Sat, 10:00am–7:00pm IST